If you are interested in joining the Turning Point team we are looking to fill the following positions:

  • Crisis Line Worker

    Reports to: Crisis Line Worker
    Classification: Full Time Non-Exempt

    General Description and Qualifications: The Crisis Line Worker provides crisis response, information and referral to callers at domestic violence and sexual assault program. Must have past employment, volunteer work, or internship in the field of domestic violence, sexual assault, and crisis counseling and/or enrollment in a degree program in human services. Must demonstrate sensitivity to survivors of violence and members of diverse populations, and working knowledge of empowerment, oppression, and violence models. Must be able to flex schedule to fill in on emergency basis for weekend or midnight shifts. Some holidays are required. Must have the ability to work with diverse populations. Must have reliable transportation, insurance, a valid Michigan Driver’s License and a good driving record. This position has no supervisory responsibilities. Minimal travel is required. Must pass a criminal background check as a condition of employment.

    Pay Rate: $11.00 to $15.00 per hour

    Principal Duties and Responsibilities:

    1. Implement agency and program mission and empowerment philosophy
    2. Administer and implement agency policies and procedures
    3. Maintain agency policy on confidentiality, record keeping and professional ethics
    4. Respond to calls on the agency’s 24-hour crisis hotline
    5. Dispatch First Responders and Forensic Nurse Examiners
    6. Provide crisis support and counseling to hotline callers
    7. Assess danger of client situation and safety planning
    8. Assess lethality of suicidal clients and takes appropriate action
    9. Maintain records of crisis calls
    10. Provide information and referrals to callers
    11. Must complete all duties on “Mandatory Daily Log”
    12. Maintain referral manuals
    13. Must be able to work midnight shifts for the on-call emergency midnight schedule
    14. Regularly attend all staff meetings, in-services and workshops
    15. Coordinate services with other shelter units (children’s program, case management, facilities management, etc.) and with other departments in the organization
    16. Conduct relationships with staff to promote mutual respect, improvement of services, and interdepartmental program development
    17. Notify the Director Shelter/Crisis Services, Crisis Line Coordinator, Chief Program Officer DV, or Chief Executive Officer of any emergency situations that may affect Turning Point staff and clients
    18. Perform all other duties as assigned by Director Shelter/Crisis Services or Crisis Line/Resident Advocate Coordinator

     

    Working Conditions:

    1. Must be able to work independently
    2. Allows for flexibility in schedule and job function
    3. Ability to climb stairs
    4. Ability to lift 20-30 lbs

    Interested persons should submit a cover letter and resume to: mailto:hr@turningpointmacomb.org

    Or mail to:
    Turning Point
    Attn: Vicki Putnam
    PO Box 1123
    Mt. Clemens, Mi 48046

    No phone calls will be accepted

    Individuals with diverse backgrounds are especially encouraged to apply. Turning Point is an equal opportunity/equal access organization fully committed to achieving a diverse workforce.

  • SHR Donation Processing

    Reports to: SHR Store Manager
    Classification: Part Time Non-Exempt 16–20 hours/week

    General Description and Qualifications: The Donation Processing staff is responsible for accepting donations from the public at our store, the accurate sorting & pricing of donated items, and the proper disposal of unwanted items. Position requires daily interaction with donors and customers, assisting them with merchandise and donations that they are unable to move. Assist SHR staff with security issues if needed. Must have the ability to lift and move a minimum of 50 lbs and move furniture. Must be able to communicate with the general public. Must also have excellent public relation skills and organizational skills. Must have a high school diploma or GED. Must have the ability to work with diverse populations. Must be able to work evenings, weekends, and/or holidays as required. Must pass a criminal background check as a condition of employment.

    Pay Rate: $11.00 per hour

    Principal Duties and Responsibilities:

    1. Implement agency and program mission and empowerment philosophy
    2. Administer and implement agency and Second Hand Rose policies and procedures
    3. Maintain agency policy on confidentiality
    4. Ensure the highest level of customer service and donor relations. Interact with donors and customers to answer questions and solve problems. Provide a friendly, service oriented environment by greeting and acknowledging every guest and assisting as needed
    5. Maintain complete and accurate records as required
    6. Receive, sort and price donated miscellaneous items
    7. Assist store manager and sales/stock clerks as needed
    8. Supervise volunteers working in your area to ensure they are doing it correctly. Offer coaching if needed
    9. Assist in floor moves, merchandising, display maintenance and general store/backroom organization
    10. Be able to perform the basic functions of the day-to-day store and backroom operations of SHR
    11. Remove unwanted/non-working items from the store through proper disposal
    12. Responsible for following SHR safety procedures and for maintaining a safe and clean environment inside the store and backroom, as well as the outside premises of SHR
    13. Be aware of store surroundings, report all possible shoplifters to management, or call the police if management is not immediately available
    14. Be aware of and adhere to Second Hand Rose policies with regard to staff purchases. Report all possible losses to management
    15. Keep store manager (or Lead Staff) informed of all potential problems
    16. Participate in applicable staff, committee meetings, and other meetings deemed necessary by Turning Point
    17. Conduct relationships with SHR and agency staff and volunteers to promote mutual respect and a positive and productive work environment
    18. Notify the SHR Store Manager, or Chief Operating Officer of any emergency situations that may affect Turning Point staff and clients
    19. Perform all other duties as assigned by the SHR Store Manager

     

    Working Conditions:

    1. Must be able to work independently
    2. Allows for flexibility in schedule and job function
    3. Must be able to lift 50 pounds
    4. Must be able to sit or stand for extended periods of time
    5. Must be able to work flexible hours, evenings & weekends to fill in for other staff as needed
    6. Must be prepared to work in all weather conditions

    Interested persons should submit a cover letter and resume to: mailto:hr@turningpointmacomb.org

    Or mail to:
    Turning Point
    Attn: Vicki Putnam
    PO Box 1123
    Mt. Clemens, Mi 48046

    No phone calls will be accepted

    Individuals with diverse backgrounds are especially encouraged to apply. Turning Point is an equal opportunity/equal access organization fully committed to achieving a diverse workforce.

  • SHR Sales/Stock Clerk

    Reports to: SHR Store Manager
    Classification: Part Time Non-Exempt 10–15 hours/week

    General Description and Qualifications: The Sales/Stock Clerk is responsible for generating sales, providing customer service, operating a cash register, greeting and assisting donors, sorting, organizing and pricing donated items, and stocking merchandise for sale in the store. Must have retail/resale experience, as well as the ability to operate a cash register and communicate with the general public. Must also have excellent organizational, public relations, and basic math skills. Must have a high school diploma or GED. Must have the ability to work with diverse populations. Must be able to work evenings, weekends, and/or holidays as required. Must pass a criminal background check as a condition of employment.

    Pay Rate: $11.00 per hour

    Principal Duties and Responsibilities:

    1. Implement agency and program mission and empowerment philosophy
    2. Administer and implement Turning Point and Second Hand Rose policies and procedures
    3. Maintain agency policy on confidentiality
    4. Generate sales of merchandise
    5. Ensure the highest level of customer service and donor relations. Interact with donors and customers to answer questions and solve problems. Provide a friendly, service oriented environment by greeting and acknowledging every guest and assisting as needed
    6. Supervise volunteers working in your area to ensure they are doing it correctly.
      Offer coaching if needed
    7. Maintain knowledge of current prices, sales and changes
    8. Accurately and efficiently complete all sales transactions and maintain proper cash accountability at the cash register
    9. Maintain complete and accurate records as required
    10. Coordinate the next day’s sale with the Manager
    11. Create and maintain in-store and window displays
    12. Keep log book for furniture, estate sale and special pickups
    13. Respond to requests for donation pick-ups and schedule the pick-ups
    14. Responsible for upkeep of donor station at back door. Maintain supply of donor receipts, pens, handouts
    15. Generate sales of furniture using price negotiation as necessary
    16. Remove all HOLD tags at time of expiration
    17. Rearrange and/or rotate furniture and merchandise as required to ensure optimal traffic flow, display and safety
    18. Advise Manager of merchandise that is not selling, areas in the store that need restocking or items that are priced incorrectly
    19. Assist cashier on duty to ensure proper customer service
    20. Sort, price and stock merchandise for sale in the store, being aware of store inventory
    21. Assist in floor moves, merchandising, display maintenance and general store/backroom organization
    22. Responsible for following SHR safety procedures and for maintaining a safe and clean environment inside the store and backroom, as well as the outside premises of SHR
    23. Be able to perform the basic functions of the day-to-day store/backroom operations of SHR
    24. Be aware of store surroundings, report all possible shoplifters to management, or call the police if management is not immediately available
    25. Be aware of and adhere to Second Hand Rose policies with regard to staff purchases. Report all possible losses to management
    26. Keep store manager (or Lead Staff) informed of all potential problems
    27. Participate in applicable staff, committee meetings, and other meetings deemed necessary by Turning Point
    28. Conduct relationships with SHR and agency staff and volunteers to promote mutual respect and a positive and productive work environment
    29. Notify the SHR Store Manager, or Chief Operating Officer of any emergency situations that may affect Turning Point staff and clients
    30. Perform all other duties as assigned by the SHR Store Manager

     

    Lead Staff Duties and Responsibilities:
    Lead Staff are experienced staff designated to assume the responsibility for the management of SHR in the absence of the Store Manager. When so designated, they will have the following additional duties & responsibilities.

    1. Perform store opening & closing procedures, including setting up cash register drawers and turning daily cash receipts over to Turning Point Accounting or placing in SHR safe
    2. Supervise and direct the daily activities of all SHR staff, volunteers, and community service workers. This includes scheduling replacements for staff that calls in sick and scheduling daily lunch coverage
    3. Coordinate the daily sales & post on board
    4. Handle all customer or donor problems that staff are not able to resolve
    5. Perform any other duties necessary to ensure the safe & smooth operation of the store

     

    Working Conditions:

    1. Must be able to work independently
    2. Allows for flexibility in schedule and job function
    3. Must be able to lift 25 pounds
    4. Must be able to sit or stand for extended periods of time
    5. Must be available to work week-ends
    6. Must be able to work flexible hours
    7. Must be prepared to work in all weather conditions

    Interested persons should submit a cover letter and resume to: mailto:hr@turningpointmacomb.org

    Or mail to:
    Turning Point
    Attn: Vicki Putnam
    PO Box 1123
    Mt. Clemens, Mi 48046

    No phone calls will be accepted

    Individuals with diverse backgrounds are especially encouraged to apply. Turning Point is an equal opportunity/equal access organization fully committed to achieving a diverse workforce.

  • Volunteer/Intern Specialist

    Reports to: Trainer/Intern Coordinator
    Classification: Full Time Non-Exempt

    General Description and Qualifications: The Volunteer/Intern Specialist will coordinate volunteers to assist all programs and projects at Turning Point and Second Hand Rose. They will supervise, train, and evaluate volunteer program, ensure volunteer appreciation efforts and volunteer placements. Organizes holiday drop-offs. The Volunteer/Intern Specialist is also the liaison between the colleges, universities and Turning Point and ensures a successful intern placement. A Bachelor’s Degree or equivalent work experience, and prior experience and knowledge in the area of domestic violence or sexual assault preferred. Must possess excellent public speaking skills and experience. Must be able to work with diverse populations. Must have empathic listening skills, excellent verbal and written communication skills. Travel is required between training sites and community presentations. Must be able to work flexible hours. Must have reliable transportation, insurance, a valid Michigan Driver’s License and a good driving record. Must pass a criminal background check as a condition of employment

    Pay Rate: $15.00 to $17.00 per hour

    Principal Duties and Responsibilities:

    1. Implement agency and program mission and empowerment philosophy
    2. Administer and implement agency policies and procedures
    3. Maintain agency policy on confidentiality, record keeping, documentation, and professional ethics
    4. Develop and implement strategies to retain existing volunteers in the agency, including annual volunteer appreciation and recognition activities to increase the longevity and overall satisfaction of the volunteer’s experience
    5. Develop and implement strategies to recruit diverse community members
    6. Organize, schedule and present with Trainer/Intern Coordinator Turning Point’s bi-annual Core training
    7. Create and send monthly e-newsletter to volunteers/staff/board
    8. Track statistics: Monthly, quarterly and yearly as needed for reporting
    9. Coordinate volunteers for agency events and projects as needed
    10. Coordinate volunteers for community information tables. If volunteers are not available, the Volunteer/Intern Specialist will staff table
    11. Coordinate holiday donation schedule and ensure all shifts are covered. Ensure basement storage area is prepped for holiday donations. Organize/clean space post-holiday
    12. Collaborate with colleges and universities for intern placements
    13. Interview and place interns within agency programs
    14. Serve as a link between interns and supervisor
    15. Responsible for intern evaluations of agency
    16. Provide scope of service presentations to community to recruit volunteers and educate on our mission
    17. Participate in applicable staff, committee meetings, and other meetings deemed necessary by Turning Point
    18. Conduct relationships with colleagues to promote mutual respect, improvement of services, and interdepartmental program development
    19. Notify the Trainer/Intern Coordinator or CEO of any emergencies that may affect Turning Point staff and clients
    20. Perform all other duties as assigned by the Trainer/Intern Coordinator or CEO

     

    Working Conditions:

    1. Must be able to work independently
    2. Must be able to reliably get to presentation sessions around the community
    3. Ability to lift materials weighing 30 pounds
    4. Allows for flexibility in schedule and job function
    5. Must be able to work presentation equipment
    6. Must be able to climb stairs

    Interested persons should submit a cover letter and resume to: mailto:hr@turningpointmacomb.org

    Or mail to:
    Turning Point
    Attn: Vicki Putnam
    PO Box 1123
    Mt. Clemens, Mi 48046

    No phone calls will be accepted

    Individuals with diverse backgrounds are especially encouraged to apply. Turning Point is an equal opportunity/equal access organization fully committed to achieving a diverse workforce.